At Pooja Box Factory, we take immense pride in the quality and precision of our garment packaging solutions. Since our products are often custom-made to specific dimensions and branding requirements, our policy ensures a fair process for addressing discrepancies.
1. Scope of Policy
We offer replacements or returns exclusively for the following scenarios:
Manufacturing Defects: Issues with structural integrity, glue failure, or incorrect material usage.
Printing Errors: Deviations from the approved digital proof (color shifts beyond industry standards or typo errors made by us).
Shipping Damage: Items damaged during transit via our authorized logistics partners.
Incorrect Order: Receiving a size or specification different from your confirmed purchase order.
2. Reporting Window
To be eligible for a resolution, issues must be reported within 7 days of delivery. Due to the nature of paper and board products (which can be affected by humidity and storage conditions), we cannot accept claims made after this period.
3. The Process
Notification: Email us at [Insert Email Address] with your Order ID and clear photos/videos of the defect.
Inspection: Our quality control team will review the evidence within 48 hours.
Resolution: * If the claim is approved, we will initiate a free replacement of the defective units.
In cases where a replacement is not possible, a credit note or refund will be issued.
4. Key Conditions
Customized Orders: Please note that orders featuring custom branding, specific logos, or non-standard sizes are non-returnable unless there is a clear manufacturing error.
Quantity Tolerance: In the packaging industry, a standard variation of +/- 3% to 5% in final quantity is industry-standard. Shortages within this range will be settled via a pro-rata refund rather than a re-run.
Color Matching: While we strive for perfection, slight color variations (within Delta E limits) may occur due to different paper batches and ink absorption.
5. Cancellations
Orders can only be cancelled before they move into the production stage. Once the paper is cut or plates are made for printing, cancellations will incur a fee covering the raw material costs.
Note to Customers: We highly recommend inspecting your shipment immediately upon arrival. Please do not accept parcels that show visible external damage from the courier without noting it on the delivery receipt.